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Unfortunately, none of these possible fixes helped me. In Outlook, looking at attachment handlers in Trust Center, there is a checkbox enabled for "PDF Preview Handler", but nothing forĬould it be possible that the Windows/Outlook setting for previewing PDF's has been set to a handler called "PDF Preview Handler" (and isn't really configured) whereas the registry is setup for theįWIW, the user has Acrobat PRO XI and also a current Acrobat Reader DC installed. The only odd thing that I see on this is that looking through his registry for "PDF Preview Handler" there is more about "Adobe PDF Preview Handler for Vista" than just "PDF Preview Handler". In Windows, if the Preview Pane is enabled and a PDF is selected, it says "This file can't be previewed". In Outlook, when the user tries to preview a PDF, it says there was an error with "PDF Preview Handler". I've done a bunch of research and checked registry entries, etc., and everything looks like it should. The light version also works with browsers that don’t support the standard version of Outlook Web App.One of my users is having an issue with both Outlook (2019) and Windows 10 not being able to preview PDF documents. Also, the light version of Outlook Web App works better with assistive technologies such as screen readers. If you have a low-bandwidth connection, the light version may be a better choice than the standard version of Outlook Web App. Outlook Web App version You can switch between the standard and the light version of Outlook Web App. Select the check box Apply to all folders if you want your choices for the Reading pane to apply to every folder. What to select when Outlook Web App opens (the first message, or you select the message) Reading pane position (right, bottom, or hidden completely) Reading pane Choose options for the following: Use this option to show the sender or subject on top, and show or hide the preview line.Ĭonversations Show newest or oldest messages on top, and show or hide deleted items. Message list Normally Outlook Web App shows three lines of information for each message in your inbox: sender, subject, and part of the first line of text.
Select OK to save your changes or Cancel to return to mail without making any changes. Select the feature you want to choose display settings for and select the settings you prefer. In the navigation bar at the top, select Mail, and then select Settings > Display settings. Enter your user name and password, and then select Sign in. In a web browser, sign in to Outlook Web App using the URL provided by the person who manages email for your organization. Use the display settings to control the appearance of the message list, reading pane, and conversation view.
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